VIOFO Website Privacy Policy
Latest Update on May 10th, 2023
This privacy policy for Viofo Ltd ("company,""we," "us," or "our"), describes what and how we might collect, store, use, and/or share ("process") your information when you visit or make a purchase from https://viofo.com/ (the “Website”). The behavior of visiting our Website, purchasing from the Website, and communicating through the Website are briefly described as use ("Service"," Services") below.
The Information We May Collect
• Account Information
Your registered account on the Website, the related account details, including gender, name, email address, and password.
• Device Information.
When you visit the Website, the data such as your device type, device identifier, IP address, operating system, Internet browser, and other diagnostic data will be recognized.
• Order Information.
After you make any purchase on the Website, we may need your contact information such as your name, email address, shipping address, and contact phone number when you place an order or contact us for customer service.
• Payment Information
When you proceed to checkout, your Cardholder's Name, Card Number, Card Expiry date, CVC/CVV, Postal code, or information related to your Paypal account is necessary to be provided to us. NOTICE: The collection of payment information is necessary to be used to complete your order. We will not retain any payment information in our system to keep your account safe.
• Other Information You Provide to Us. Details such as the time, topic, and content of your communications with us.
When we talk about “Personal Information” in this Privacy Policy, we are talking about all the relevant information mentioned above.
How Do We Collect Your Information
• Directly from You
We may collect the following Personal Information that you provide to us directly, including gender, name, email address, password, shipping address, contact phone number, and order payment relative card information.
• Automatically collect from your device
We may collect your device's information automatically when you visit the Website, including device type, device identifier, IP address, operating system, Internet browser, and other diagnostic data.
• From third-party websites/software
We may need and use information obtained from Twitter, Paypal, and other accounts you use to access the Services, such as your name, your username, avatar, relative account, and other details you may have on your third-party profile.
We do not have access to your Third-Party Account passwords.
The Use of Information
We abide by the principles of legality, legitimacy, and transparency to use, and process the information, and take technical and administrative measures to protect information security.
Your Personal Information may be used in the following ways:
• To provide, improve, and develop our products, Website, and Services:
• To quickly process your orders.
• To respond to inquiries, requests, or questions (live chat, email, or phone inquiries)
• To provide and maintain our customer service
• To detect, prevent and address technical issues/order fraud
Retention and Security of Information
We will retain, use, and share your Personal Information only as is necessary for providing the Service. All relevant Personal Information will not be shared with third parties for their marketing purposes without your prior express consent.
When you use our Services/Website/Products, it means that you authorize us to collect and use relevant Personal Information to provide you with corresponding Services.
NOTICE: Payment information will not be retained in our system to keep your account safe.
Cookies
Cookies are small pieces of data stored on a User’s device.
Our Services use the following cookies:
• Strictly necessary cookies are required for the operation of the Services. Our Service will not be able to provided normally without them.
• Analytical/performance cookies, which allow us to recognize and count the number of visitors, learn how visitors navigate the Services, and improve the Services.
• Functionality cookies, which help us to recognize you when you reuse the Services.
Third-Party Websites and Services
Our Website, products, and Services may contain links to or the ability for you to access third-party websites, software, products, and Services. We are not responsible for the privacy statements, content, products, or services of any third parties. This Privacy Policy applies solely to information collected by us through our products and Services.
We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or Services.
Children’s Privacy
Our Services do not address anyone under the age of 18 (“Children” or “Child”). We do not knowingly collect Personal Information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. Changes to this Privacy Policy are effective when they are posted on this page. We suggest you review the Privacy Policy each time before you use the Services to confirm if this is acceptable for you.
Your Rights
We take reasonable steps to ensure that your Personal Information is accurate, complete, and up to date.
You have the right to update/change/correct your Personal Information directly within your account settings section, if possible.
If you want the Personal Information to be removed from our systems, please contact us. We will try to respond to your requests within 7 work days.
Contact Us
If you have any feedback, suggestions, or questions about this Privacy Policy and our Service, please contact us:
• By email: support@viofo.com
• By Website live chat: https://viofo.com/
• By phone number: +86 755 8526 8909