A129 Pro Dash Cam Support

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FAQ

What SD Card is recommended in A129 Pro? What's the max card it supports?

Micro SD Cards play an important role in dashcams, but not all cards are suitable for dashcams.

We recommend UHS-I U1/U3 rating, high or max endurance microSD card.

The max size it supports is 256GB, 128GB card will be preferable. Please refer to the below when choosing a card.
What are the differences among A129 series cameras?

You can refer to the following comparison blog for more details.
https://www.viofo.com/en/blog/viofo-a129-series-comparison-b81.html
Why is my camera not turning on?

Please check if there is a power supply issue, if you use a 3rd party charger, we highly recommend trying the original car charger and adapter.
Please test both the GPS mount port and camera side port, as well as other power supplies.
Why does my camera get very hot and keeps turning on and off?

It’s normal the dashcam becomes hot during recording, especially for A129 PRO 4K.
There is a High-temperature protection mechanism inside, so camera shall turn off and restart when it overheats.
We do not suggest you expose the camera to high temperature for too long, and it is important to use a recommended card.
Why is the GPS information missing?

if you are using the GPS mount and have enabled it on menu, there are 4 situations you may encounter.

① Green speed and satellite icon: GPS enabled and working, which is totally normal.

② Red speed and white satellite icon: GPS enabled and searching for signals, it generally happens when you are in the parking lot or somewhere with poor satellites reception.

③ "NO GPS" icon and satellite icon missing: GPS not detected. if you have actually installed a GPS mount, you may need a new GPS mount.

④ Null: GPS disabled.
Why is my dashcam draining my car battery?

First, please make sure the hardwire kit is connected correctly, use a multimeter to test the voltage.
Choose the highest protection cutoff voltage 12.4V/24.8V and set parking timer for chance.
Please make sure if there are other devices that may consume the power.
What accessories come with the camera?

The camera comes with essential accessories you need, such as a car charger cable, and GPS mount.
Optional accessories include HK3 and fuse tap for parking mode, CPL to reduce reflections, Bluetooth Control for remote control, microphone and VIOFO original cards.
What is the use of the transparent films in the box?

The transparent films are static stickers, which can be attached to your car windshield before installing the camera.
Here is a video FYI.
How to use Static stickers
Can I power by the GPS mount port or the camera side port?

You can power by either port, there is not much difference, you can choose the one better for the wiring on your car.
How long is the rear cable? Is there longer ones?

The standard length of the rear cable is 6M, and it can not be extended manually.
There are longer ones you can purchase.
Does the camera support 4K 60fps?

No, it can only support 4K 30fps and 2K 60fps at present.
Besides, if you choose 4K for regular mode, it shall switch to 2 K 30fps when it enters parking mode, while you can change back to 4K manually.
What can I do if I forget the WiFi password?

You can reset the password to the default number 12345678 by updating the firmware.
Why is the rear camera not detected?

Please replug all cables again and reset the camera.
If the front camera work alone well, you may need a new rear cable.
Can I use an external battery pack to power the camera?

Yes, here is a battery pack you may consider.
Please note hardwire kit is still needed for parking mode, you will need a spliced output cable from the battery.
External Battery Pack
What AV cable should i use to conenct to external monitor？

You may refer to this pic for its parameter.